PRIVACY POLICY

At Saint Wine, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your details when you visit our website or purchase from our portfolio.
 

1. Information We Collect

We may collect the following information when you interact with us:

• Personal details such as your name, date of birth, business address, phone number, and email.

• Payment information (processed securely by third-party providers – we do not store full credit card details).

• Order history and preferences.

• Information you provide when subscribing to our mailing list, entering promotions, or contacting us.

• Website usage data collected via cookies and analytics tools.
   

2. Why We Collect Your Information

We use your information to:

• Process and deliver your orders.

• Verify your age in compliance with liquor licensing laws.

• Communicate with you about your purchases, deliveries, or account.

• Send you marketing communications (if you have opted in).

• Improve our website, services, and customer experience.

• Comply with legal and regulatory requirements.
   

3. Marketing & Communications

If you subscribe to our newsletter or promotions, we may send you updates about new releases, offers, and events.

• You can unsubscribe at any time by clicking the link in our emails or contacting marketing@saintwine.com.au.

• We will never sell or rent your personal details to third parties.
   

4. Sharing Your Information

We may share your information with trusted third parties who help us run our business, such as:

• Payment processors and delivery partners.

• IT, marketing, and analytics service providers.

• Legal or regulatory authorities, if required by law.

All third parties are required to handle your data securely and in line with this Privacy Policy.
 

5. Cookies & Analytics

Our website uses cookies and analytics tools to improve functionality and personalise your experience. Cookies help us:

• Remember your preferences.

• Track website usage and performance.

• Deliver relevant content and advertising.

You can manage or disable cookies through your browser settings, although this may affect your experience on our site.
 

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

• Payments are processed securely via encrypted platforms.

• Access to your personal information is restricted to authorised staff and service providers.
   

7. Access & Correction

You have the right to request access to the personal information we hold about you, and to ask for corrections if it is inaccurate. To do so, please contact us at accounts@saintwine.com.au.
 

8. International Transfers

Some of our service providers may be located overseas. Where your data is transferred outside Australia, we ensure it is handled with appropriate safeguards.
 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page, and continued use of our website will be taken as acceptance of the revised policy.
 

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us at:
orders@saintwine.com.au, or phone us on (02) 8570 1500.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.